Order tracking
Where's my parcel?
Orders are packed and dispatched within 1–3 business days, and every parcel ships with tracking. Here's how to follow yours.
01
Check your shipping email
Every parcel leaves with a tracking link. It arrives in a separate email from your order confirmation — if you can't see it, check your spam or promotions folder.
02
Allow 48 hours for the first scan
Carriers often take up to two days to register the first scan after we dispatch. Until then, tracking can show as “no information yet” — that's normal.
03
Still stuck? Send us your order number
Use the form below with the topic “An order I placed”. We'll chase the carrier directly and come back to you within one business day.
Send us your order number
Include your order number (it looks like a long number in your confirmation email) and the email address you ordered with. If you'd like a size swap instead, say so in the message and we'll sort it in the same reply.
Can't find your order number? Send the message anyway — your email address is usually enough for us to locate the order.