Returns & exchanges

To be accepted, a return needs to arrive:

• Within 30 days of the delivery date
• Unworn, unwashed and free of marks, makeup or perfume
• With the original tags attached and in its original packaging

Send us a message from the contact page and choose “A return or exchange” as the topic. Include your order number and the items you'd like to send back.

We'll reply within one business day with the return address and step-by-step instructions. Please don't post anything back before you hear from us — unauthorised returns can't be matched to your order.

Once your return arrives and passes inspection, we refund the full item price to your original payment method. Refunds are issued within 5–10 business days of inspection; your bank may take a few further days to post it.

Return postage is paid by you. If the item arrived faulty or we shipped the wrong piece, we cover it — see below.

Need a different size or colour? Tell us in your message and we'll reserve the replacement while your return is on its way, subject to stock. If it's not available we'll refund you instead.

Message us within 7 days of delivery with your order number and a photo of the fault, and we'll arrange a replacement or a full refund including postage. Nothing faulty should ever cost you money.

Items marked “final sale” on the product page aren't eligible for a change-of-mind return, but they're still covered if they arrive faulty or damaged.