The small print
Policies
Everything about how we ship, what happens if something isn't right, and how we handle your information.
Shipping policy
Where we ship, how long it takes, and how to follow your parcel.
Read policy →Returns & exchanges
Thirty days to change your mind, with no restocking fees.
Read policy →Privacy policy
What we collect, why we collect it, and how to have it removed.
Read policy →Terms of service
The rules that apply when you order from Velvette.
Read policy →
Still need a hand?
If anything here is unclear, or you need an answer about a specific order, message us and we'll reply within one business day.
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